Remote Monitoring
24/7 monitoring centre with event response and reporting.
What it is
A monitoring center that handles events from all your systems around the clock: it receives them, verifies them on video and escalates them per a protocol agreed with you. Eyes and procedure outside your working hours, with reporting that tells you what happened and when.
Who it's for
For operations that can't staff their own 24/7 security team, or that have several sites to watch at once. If your systems already raise alerts but no one attends to them at 3 a.m., this service is for you.
System capabilities
24/7 monitoring center
Operators attending events every day of the year, with no shifts for you to manage.
Event reception
Alarms, access and fire events reach the center in real time from all your sites.
Video verification
Before escalating, the operator confirms the event with an image to avoid false dispatches.
Protocol-based escalation
Alerts to contacts, authorities or guards per the procedure defined with you.
Response with SLA
Committed response times for each type of event.
Reporting and dashboards
Periodic reports on events, response and trends across your whole operation.
Benefits for your operation
Coverage without in-house staff
You get 24/7 monitoring without the cost and turnover of an internal night team.
Response with procedure
Every event is handled the same way, every time, per the protocol we define with you.
Multi-site visibility
All your facilities watched and reported from a single center.
How we roll it out
- 01
Survey
We define which systems are monitored and which events matter in your operation.
- 02
Design
We build the response and escalation protocol and the SLAs by event type.
- 03
Installation
We link your equipment to the center and test event reception.
- 04
Commissioning
We simulate events, tune the protocol and start continuous monitoring.
Technologies and standards
Where it applies
Frequently asked questions
Yes. The center integrates multi-brand equipment; during the survey we validate the compatibility of your current systems.
The operator receives it, verifies it on video when applicable and escalates it per protocol: alerting your contacts, the authorities or dispatching a guard.
Yes. We deliver periodic reporting with the events handled, response times and trends.
Yes. We agree on response times by event type and report on them so you can verify compliance.