Frequently asked questions
We've gathered the most common questions about our electronic security services in the Dominican Republic: installation, maintenance and quotes. If you can't find your answer, get in touch.
About the company
We're an electronic security integrator: we design, install and integrate video surveillance, access control, alarms, fire detection, monitoring and automation for businesses. We're not a camera store — we do systems engineering.
More than 15 years delivering security projects for corporate environments in the Dominican Republic.
The entire Dominican Republic, based in Santo Domingo.
Yes. What defines the project is the risk to protect and the complexity of the operation, not the size of the company.
Services and installation
Installation and integration are carried out by our own team, coordinated with the areas of your operation.
In many cases yes, depending on compatibility (for example ONVIF on cameras). We assess it during the technical survey.
It depends on the scope. After the survey we deliver a schedule with realistic timelines for your project.
Yes. For fire detection and suppression we design under NFPA standards, and in each discipline we apply the corresponding standards.
Support and maintenance
Yes. We offer ongoing support and maintenance to sustain the system's operational continuity over time.
Yes. We operate a monitoring center that attends to events around the clock, per the protocol agreed with you.
We respond per the defined support agreement; the goal is always to minimize downtime.
Yes. We hand over the system running and with your team trained to operate it.
Quotes and projects
Yes. The initial consultation and proposal come at no cost and no obligation.
With an on-site technical survey: we visit, measure and understand the real risk before proposing a solution.
Yes. The scope and duration of the warranty are defined in each project's proposal.
Reach us through the contact form or WhatsApp. A specialist replies within 24 business hours.